HMB1 - Digital Burden and Workforce Endurance: Four Years of Burnout Data from Health Center Staff

Session Description: As health centers continue to adopt advanced health information technologies (HIT), the implications for workforce well-being remain significant and often overlooked. This session presents four years of data from a longitudinal care team burnout survey conducted across the Keys to Quality HCCN network of community health with support from the National Nurse-Led Care Consortium NTTAP. The findings provide a rare and rich portrait of the workforce experience, particularly how electronic health records (EHR), digital tools, and leadership practices contribute to—or alleviate—burnout across clinical and non-clinical roles.
The session will unpack key trends and emerging insights related to HIT satisfaction, digital overload, and alignment of professional values with leadership. Through a mix of data presentation, case study highlights, and an interactive crowdsourcing activity, attendees will explore how to turn workforce feedback into strategic, cross-organizational interventions that protect staff mental health, reduce digital friction, and improve care team cohesion. This work supports health centers in advancing the Quintuple Aim and becoming Employers of Choice by addressing burnout with real-time data and actionable recommendations. It also strengthens their role as Partners of Choice by demonstrating how HCCNs and NTTAPs can meaningfully support workforce resilience at scale.